Política de privacidad

1. INTRODUCTION

At Wizipark S.L., we respect and protect your privacy and believe that transparency is key to the proper governance of personal data. We aim to remain worthy of your trust when visiting our websites and using our services. We also want you to feel perfectly at ease when using our Platform. This Privacy Policy explains how Wizipark S.L. ("Wizipark", "we", "our", "us") collects, uses, shares, and protects personal data of users ("Users", "you") when using our website www.wizipark.com, www.wizipark.es and our mobile application (jointly the "Platform").

We are committed to processing personal data in accordance with:

• Regulation (EU) 2016/679 (GDPR)

• Ley Orgánica 3/2018 de Protección de Datos Personales (LOPDGDD).

2. DATA CONTROLLER

Wizipark S.L.
Calle Las Suertes 11, 47196 La Pedraja de Portillo, Valladolid, España.
Email: info@wizipark.com

CIF: 

3. PERSONAL DATA

“Personal Data” refers to any information provided by the User of the Platform when registering to any of the services, as well as any data provided by the User or generated during the User’s navigation or usage of the Platform and its products, services, or features.

Users must provide accurate and truthful Personal Data and keep it updated (see the “Data Subject Rights” section for how to communicate any changes). Users who provide false or misleading data may be excluded from access to the services of the Platform.

4. PURPOSE AND LEGAL BASIS FOR PROCESSING PERSONAL DATA

Wizipark (the “Platform”) will process your Personal Data for the following purposes, together with the corresponding legal basis that legitimizes each processing activity:

1. User Registration and Account Management

Purpose:
To manage and control user registration on the Platform. This includes:

• Creating and maintaining user accounts.
  
  

• Requiring Owners to complete their account information before they can register parking spaces.
  
  

• Managing user data for the purposes of service provision and invoice issuance.
  
  

• Allowing Users to update and manage their account information and preferences.
  
  

Legal Basis:
Performance of the contract to which the User is a party, enabling the maintenance, fulfillment, and management of the contractual relationship between the User and the Platform.

2. Booking and Transaction Management

Purpose:
To manage all interactions and transactions on the Platform, including:

• Processing parking space reservations.
  
  

• Managing availability updates for parking spaces.
  
  

• Handling payments, invoicing, and related communications.
  
  

• Providing support to both Owners and Drivers regarding bookings or payments.
  
  

Legal Basis:
Performance of the contract between the User and the Platform, ensuring proper execution of bookings, payments, and related services.

3. Service Improvement and Analytics

Purpose:
To monitor and analyze how Users (both Owners and Drivers) interact with the Platform in order to:

• Improve the functionality, security, and user experience of the services.
  
  

• Optimize parking registration, availability management, and booking processes.
  
  

• Conduct aggregated analytics, market research, and statistical reporting.
  
  

• Detect and prevent potential fraudulent activities or misuse of the Platform.
  
  

This may involve the use of cookies, local storage, and other tracking technologies, as further detailed in the Cookies Policy.

Legal Basis:

• Legitimate Interest of the Platform in improving, optimizing, and securing its services.
  
  

• User Consent, where required, for the use of cookies and tracking technologies.
  
  

5. DATA RECIPIENTS

Your Personal Data may be shared with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

1. Service Providers:
   
   

• IT and hosting providers (e.g., Hostinger).
  
  

• Payment processors and financial service providers (e.g., Stripe).
  
  

• Customer support and marketing agencies.
  
  

• Accountancy firms and legal advisors.
  
  

• IT maintenance and technical support providers.
  
  

Legal and Regulatory Authorities:

• When required to comply with applicable laws, regulations, tax obligations, or court orders.
  
  

The Platform ensures that all third-party providers comply with applicable personal data protection regulations and process data only under our instructions.

International Transfers
No international data transfers are foreseen outside the European Economic Area (EEA). Should such transfers become necessary, they will be conducted in full compliance with the GDPR, using adequate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. DATA RETENTION

Your Personal Data will be retained for as long as there is a mutual interest in maintaining your user account, or as long as necessary to provide the services you requested.

After the termination of the user’s relationship with the Platform, certain Personal Data may still be retained for the period required to comply with legal obligations, resolve disputes, or address potential liabilities arising from the processing.

7. DATA SUBJECT RIGHTS

Users may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability (“Data Subject Rights”) by contacting the Platform via:

• Email: privacy@[platformname].com
  
  

• Postal Address: [Company Address], [City], [Postal Code], [Country]
  
  

If the processing of Personal Data is based on consent, users may revoke their consent at any time following the instructions in commercial communications or by contacting the Platform via the methods above.

Additionally, if users consider that their rights have not been properly addressed, they may file a complaint with the competent Data Protection Authority.